Turn Around Time/"TAT": With the holiday rush behind us, we are going back to our usual 7-10 business days from time of order to when it will ship.  99% of the time, we are much quicker than that!  Just hang tight and we will get your order shipped out to you.  Thank you for understanding that our small business does mean "small" 😉.

Shipments: We offer a flat rate $8 fee, no matter how big or small your order is!  This fee covers insurance up to $100!  *If* your order is above that amount AND you want it insured for more, please contact us for the insurance costs.  We can invoice you separately for those.  Unfortunately, once your package is shipped, the package is at the mercy of the shipping company (USPS or UPS).

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Here at Nessa’s Naturals, we strive to provide unique, quality personal care products and make-up products.  Samples are available for our liquid and powder foundations to test out.

We also sell clothing that we are proud to carry.
 
To be eligible for store credit, your clothing item must be unused and in the same condition as you received it with tags attached.  Obviously unworn and unwashed. It must also be in the original packaging. If the period is 14 days past, unfortunately, we can’t offer you credit or exchange.

Non-returnable items: Personal Care Products (Incl. Skin Care and Bath & Beauty), Cosmetics, Bras & Undies

ALL sale merchandise is a FINAL SALE.

To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition is damaged (including foul odors and stains - deodorant or make-up), used, or missing parts will not be eligible for a credit.

Ship the returnable items back to us at:
Nessa’s Naturals
300 W MAIN ST
Marshall, MN  56258

Please get a tracking number and/or insurance (strongly encouraged) as we are not responsible for lost/stolen packages and would not be able to process the return.

Noteworthy: Our products are made in small batches and there could be slight variations, but we try to avoid this. However, should there be any issue with your order please reach out to us. 

We are not responsible for any individual reaction to any ingredient. Each product description on our website includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. In case you are in doubt always try an allergy patch test and if at any time irritation occurs, discontinue use of the product.

Incorrect order or missing an item(s)?  Yep, we are a small business and human. Please contact us immediately upon receipt by sending us a picture of your order to allow us to rectify the error. 

Damaged in transit/from shipment?! Please let us know ASAP! (Preferably within 7 days but no more than 14 days).  We will need pictures of the damage: items AND the packaging to file a claim (which we do that).  Once we get the photos we can process a replacement for you.

REFUND (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.

If you are approved, then your store credit will be processed (for the amount you paid, minus shipping charges), and store credit via a gift card code will be sent to you via email or text.

CANCELLATION POLICY

In the event you require a cancellation of your order, before order has shipped, there is a 10% restocking and/or credit card fee cost recovery.  So your order will be refunded minus 10%.  (We do not add credit card fees to customer purchases.  It’s a fee we recognize as a cost of doing business.  However as a small business, these fees DO add up).

We cannot cancel orders after they've shipped - this also includes "late" postage deliveries.